Responsible Gambling Policy

Rocketplay provides online gambling-style entertainment through rocketplaycasino.site. This Responsible Gambling Policy explains safer gambling principles, tools that can help you control play, and steps to take if gambling begins to cause harm in Deutschland.

Gambling involves risk and can result in financial loss. If gambling stops being enjoyable or becomes difficult to manage, using protection tools and seeking professional support can help.

Age restriction (18+)

You must be at least 18 years old to use the Website and Services. Minors must not register, deposit, or participate in any gambling activity.

Safer gambling principles

We encourage you to:

  • Set a budget you can afford and stop when you reach it
  • Set a time limit and take regular breaks
  • Avoid chasing losses
  • Avoid gambling when distressed, tired, or impaired
  • Keep gambling separate from essential spending
  • Review your activity to stay aware of time and money spent

Tools and controls

Depending on feature availability and account status, you can request:

Deposit limits

Deposit limits cap how much you can deposit over a chosen period (daily/weekly/monthly). Once reached, additional deposits may be restricted until the period resets.

Loss limits

Loss limits can restrict losses over a defined timeframe to help you stay within boundaries you choose.

Session/time limits

Session tools can limit time spent on the Website or provide reminders to take breaks.

Time-outs (cooling-off)

Time-outs temporarily restrict access for a defined period so you can step away.

Self-exclusion

Self-exclusion is designed for users who want a longer break. During self-exclusion, access to gambling features should be blocked. If reinstatement is available, it is typically not immediate and may require additional confirmation steps.

Account closure

You can request permanent account closure. Limited records may be retained for security, dispute resolution, and recordkeeping.

How to request limits or exclusion

To request deposit/loss/time limits, a time-out, self-exclusion, or account closure:

To protect your account, we may ask you to verify ownership before applying restrictions.

Warning signs of problem gambling

Warning signs may include:

  • Spending more money or time than planned
  • Borrowing money or using credit to gamble
  • Hiding gambling or feeling guilt/shame
  • Irritability or anxiety when not gambling
  • Gambling affecting relationships, work, sleep, or responsibilities
  • Repeated attempts to win back losses quickly

If you recognise these signs, consider using limits, time-outs, self-exclusion, and speaking with a qualified professional.

Getting help and professional support

If gambling is causing distress or financial harm, consider seeking confidential support from a licensed counsellor, healthcare provider, or other qualified professional in Deutschland. Professional support can help you plan next steps and reduce harm.

Protecting minors and shared-device guidance

If you share a device or internet connection:

  • Use a device passcode and separate user profiles
  • Do not save passwords in browsers
  • Log out after each session
  • Keep payment methods private
  • Consider device-level parental controls

Adults are responsible for preventing minors from accessing the Website.

Operational approach

We may use reasonable operational measures to identify patterns that could indicate elevated risk (for example, frequent deposits or extended sessions). These patterns are not a diagnosis. Where appropriate, we may provide reminders about available tools and safer play information.

Updates to this Responsible Gambling Policy

We may update this policy to reflect changes to tools, platform design, or operational practices. The latest version applies once posted on rocketplaycasino.site.

Contact

Email: [email protected]
Phone: +49 89 2620 4416
Address: Sonnenstraße 12, 80331 München, Deutschland